Frequently Asked Questions

About Our Products

Are your products handmade?

Yes. All Crafts Market offers handmade products inspired by the rich craftsmanship and traditions of Morocco. Our collection includes Moroccan mosaic tables, rugs, tea pots, pottery, lanterns, and other unique handmade items.

Are handmade items exactly the same as the pictures?

Because our products are handmade, each piece may have slight variations in color, pattern, shape, size, and finish. These natural differences are part of the beauty and character of handmade crafts.

Where are your products made?

Our products are sourced from Morocco and reflect traditional Moroccan craftsmanship and design.

Orders

How do I place an order?

Simply browse our products, select the item you would like to purchase, add it to your cart, and proceed to checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

How will I know when my order has shipped?

Once your order has been shipped, you will receive shipping information and tracking details when available.

Shipping & Delivery

Do you ship within the United States?

Yes. We offer shipping within the United States. Shipping availability and costs may vary depending on the product.

How long does shipping take?

Most orders are processed within 2–5 business days. Delivery time depends on the shipping method, destination, and product.

Larger items such as mosaic tables may require additional preparation and specialized shipping.

How much does shipping cost?

Shipping costs depend on the size, weight, destination, and type of product.

For larger items such as Moroccan mosaic tables, shipping may require a separate shipping quote.

Do you ship mosaic tables?

Yes. We ship Moroccan mosaic tables, but because they are large, heavy, and fragile, special packaging and shipping arrangements may be required.

If you would like to know the shipping cost for a table before purchasing, please contact us with your ZIP code.

Returns & Refunds

Can I return an item?

Yes. We offer a 14-day return period beginning on the date your order is delivered.

The item must be unused and returned in the required condition. Please contact us before sending an item back.

Who pays for return shipping?

For standard returns, the customer is responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, please contact us so we can review the situation and determine the appropriate solution.

What if my item arrives damaged?

Please contact us as soon as possible and provide photographs of the damaged item and packaging.

We will review the situation and work with you to resolve the issue.

How long does it take to receive my refund?

Once we receive and inspect your returned item, we will notify you whether the return has been approved. Approved refunds will be issued to your original payment method.

Your bank or payment provider may require additional processing time.

Mosaic Tables

Are Moroccan mosaic tables heavy?

Yes. Mosaic tables can be considerably heavier than ordinary tables because of their stone, tile, and metal construction.

Are mosaic tables suitable for outdoor use?

Some mosaic tables may be suitable for outdoor use, while others may be better suited for indoor spaces. Please check the individual product description or contact us if you are unsure about a particular table.

Can I order a custom mosaic table?

Custom-order availability may vary. Please contact us if you are interested in a specific size, design, or style.

Rugs

Are Moroccan rugs handmade?

Many of our Moroccan rugs are handmade and may have natural variations in color, pattern, texture, and size.

Will the rug I receive look exactly like the photograph?

Not necessarily. Handmade rugs can have individual variations, which make each piece unique. We recommend reviewing the product description and photographs carefully before purchasing.

Tea Pots & Pottery

Are Moroccan tea pots and pottery fragile?

Yes. These are often delicate handmade items, so we take extra care when packaging them for shipment.

Can handmade pottery have small imperfections?

Yes. Minor variations or imperfections can occur with handmade pottery and are often part of the handmade character of the piece.

Customer Support

How can I contact All Crafts Market?

If you have a question about a product, order, shipping, or return, please contact us through our Contact Us page.

We’re happy to help you find the right handmade piece for your home.

Thank you for choosing All Crafts Market and supporting handmade Moroccan craftsmanship.